|
How much does the program cost? |
|
The
program is offered
without charge
but registration is required after 30 days. |
| |
|
How is the program supported? |
|
Donations are appreciated and can be sent
directly from the program during registration. |
| |
|
Can I register without making a donation? |
|
Yes. You
will receive an activation code that will activate the version you are registering. Save a copy of the setup.exe file in
case you ever need to reinstall the program in the future. |
| |
|
Is
technical support available? |
|
Tech support is
available to users who make a modest donation each year and
includes these
additional benefits:
-
Download updates
-
Download the
CBS,
TMS, and Service
Meeting schedules
-
Email support
if you have a system crash and need to reinstall the
program
-
Exchange data with other users (Import and Export)
|
|
Is
telephone
support available? |
|
Due to
the number of users, telephone support is
NOT
available.
Support questions must be emailed and written in
English. |
| |
|
What happens after 30 days if I do not register? |
|
You can use the program but print and email
functions will be disabled. |
| |
|
Can I install the trial on multiple computers? |
|
Yes. You may install the trial on any computer
you
own and
personally use. However, you may not install
it on a shared
computer at the local Kingdom Hall or on a USB Flash drive (or similar
device). |
| |
|
Can I install KHS on my Mac? |
|
Yes, but you will need a licensed
copy of Windows installed under Boot Camp, VMWare Fusion, or
Parallels. Check Apple's web site for more information on
how to install Windows on your Mac. |
| |
|
Why can't I use Import and Export? |
|
The programs database is
constantly changing with each new release. As a
result, users with different versions cannot trade
files. So access to Import and Export is only
enabled for registered users with tech support. |
| |
|
Can I share my activation code with others? |
|
No, the activation code is for you only.
Never give your activation code anyone! |
| |
|
|
How can I transfer my data to another
brother in my congregation who will be taking over
for me? |
|
The other brother must first
download and register his own copy of the program. Once he
is ready, export your data to a
Local_Exchange.zip file and email it to him so
he can import your schedules.
You both must be at the exact same version of KHS to
exchange this file. |
| |
|
Can I transfer my registration to
the brother who is taking over for me? |
|
No, your registration
is not transferable even
if a donation was made. Each user must register
their own copy. |
| |
|
Can I get a refund of my donation? |
|
Donations are
not refunded due to a
cancellation, non-use, or non-activation. The only
exception is if you made a donation in error and did not yet
receive an activation or renewal code by email. |
| |
|
Can I give a copy of my backup file to another user? |
|
Backup files can be shared with
another
user but it is recommended to use the Import and Export utility instead. |
| |
|
My computer crashed. How do I reinstall the program? |
-
If you have
tech support, download and install the latest 30 day trial.
If you do not have tech support, use the original
setup.exe file you downloaded to reinstall the
program.
-
Enter
your name, address, phone numbers, email, and
congregation name on the Welcome screen
-
Click Continue and
select Yes when prompted if you are already a
registered user
-
Enter your activation code
-
After a restart, restore from a backup file
|
| |
|
Can I export the reports to MS Word or plain text
formats? |
|
Yes.
There is an export option for all reports that
allows export to MS Word, Excel, RTF, PDF, HTML, and
Plain Text. |
| |
|
Is there a copy of
sent email stored somewhere in the program? |
|
The program does not store a copy of sent emails but
if you configure the program to use
Outlook or Gmail,
there should be a copy of all sent email in your
Sent folder. |
| |
|
|