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Q. |
How much does the program cost? |
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The
program is offered without charge to anyone who finds it useful.
Registration is required after 30 days. |
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Q. |
What about donations? |
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Donations are appreciated and can be sent
directly from the program using a credit card. You
can also mail a donation if you live in the United
States. |
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Q. |
Can I register without making a donation? |
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Yes. You
will receive an activation code that will work
only with the version you registered. So be sure to
save a copy of the setup.exe file you downloaded in
case you need to reinstall the program in the future.
Some features will be disabled. |
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Q. |
Is
technical support available? |
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Technical support is available
to brothers who support our donation
arrangement. Those who qualify enjoy these
additional features:
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Download program updates when released
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Download the latest Congregation Bible Study,
Theocratic Ministry School, and Service
Meeting schedules (saves time)
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Download and install the latest 30 day trial
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Need help, email your question to support
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Email your suggestions to support
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Q. |
Is
telephone
support available? |
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No.
Telephone support is NOT
available.
All support questions must be emailed and written in
English. |
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Q. |
What happens if I do not register? |
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You can continue to use the program but print and email
functions will be disabled after 30 days. |
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Q. |
Can I install the trial on multiple computers? |
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Yes. You may install the trial on any computer
you
own and personally use. However, you may not install
it on a shared
computer at the local Kingdom Hall or on a USB Flash drive (or similar
device). |
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Q. |
How can I install the program on my other computers? |
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Download
and install the 30 day trial
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Enter
your name, address, phone numbers, email, and
congregation name on the Welcome screen
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Click Continue and
select Yes when prompted if you are already a
registered user
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Enter your activation code
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After a restart, restore from a backup file
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Q. |
Why can't I use Import and Export? |
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The programs database is
constantly changing with each new release. As a
result, users with different versions cannot trade
files. So access to Import and Export is only
enabled for registered users with tech support. |
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Q. |
Can I give the 30 day trial to other
brothers? |
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Yes. But it would be best if you instead
provided a link to the web site so they can download
their own 30 day trial. |
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Q. |
Can I share my activation code with others? |
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No. The activation code is for you only.
Never give your activation code anyone! |
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Q. |
Another brother is taking over my scheduling
responsibilities.
Can I transfer my registration to him? |
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No. Registrations are not transferable even
if a donation was made. |
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Q. |
Can I get a refund of my donation? |
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No. Refunds are not issued due to a
cancellation, non use or non activation. Remember,
you made a voluntary donation, you did not buy the
program. |
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Q. |
Can I give a copy of my backup file to another user? |
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Yes. Backup files can be shared with other
users of this program. If you wish to share
congregation information
with another coordinator who uses KHS, use the
Import and Export utility instead. |
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Q. |
My computer crashed. How do I reinstall the program? |
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Download
and install the 30 day trial
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Enter
your name, address, phone numbers, email, and
congregation name on the Welcome screen
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Click Continue and
select Yes when prompted if you are already a
registered user
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Enter your activation code
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After a restart, restore from a backup file
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Q. |
How can I transfer my data to another
brother in my congregation who will be taking over
for me? |
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The other brother must first
download and register his own copy of the program. Once he
is ready, export your data to a
Local_Exchange.zip file and email it to him so
he can import your schedules. |
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Q. |
Can I export the reports to MS Word or plain text
formats? |
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Yes.
There is an export option for all reports that
allows export to MS Word, Excel, RTF, PDF, HTML, and
Plain Text. |
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Q. |
Is there a copy of
sent email stored somewhere in the program? |
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The program does not store a copy of sent emails but
if you configure the program to use Microsoft
Outlook or Gmail,
you will have a copy of all sent email since these
mail clients track sent mail automatically. |
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